FAQs

Dirt Therapy: FAQs - Spilling the Tea on Your Garden Journey

Hey #GardenGoals squad! Got questions about Dirt Therapy? We got answers, sharper than a brand new pruner (and way more eco-friendly, because saving the planet is adulting done right).

Products & Selection

  1. Whoa, so you have a massive selection? What if I want something specific?

Don't worry, our supplier network is vast! Think of it like a genie's lamp for garden supplies. If you have something specific in mind, hit us up and we'll use our magic search skills to find it for you.

  1. Can I trust the quality of the products?

Absolutely! We only partner with reputable suppliers known for their awesome products. We also have a strict quality control process to ensure you're getting top-notch garden goodies.

Shipping & Delivery

  1. How long will it take for my epic garden supplies to arrive?

Shipping times can vary depending on your location and the product itself. But generally, you can expect your goodies within 2-4 weeks. Think of it as suspense-building before you unleash your inner garden guru!

  1. Do you offer tracking information?

Yes, of course! Once your order ships, you'll receive an email with tracking information so you can stalk your package like a responsible plant parent.

Returns & Exchanges

  1. Oops, I ordered the wrong size watering can. Can I return it?

We get it, mistakes happen. Our return policy is pretty chill. If something isn't right, you have 7 days to contact us and initiate a hassle-free return (as long as the item is unused and in its original packaging). Just remember, return shipping costs might apply.

  1. What if my fire pit arrives damaged? Do I have to send it back?

Not necessarily! Damages happen sometimes. Just shoot us an email with a picture of the damage and we'll work with our suppliers to get you a replacement ASAP. No need to send the broken fire pit back – that would be a major bummer.

Dirt Therapy Magic

  1. Do you guys offer any assembly help for complex items?

We can't physically be there to help you put together your fancy new pergola, but fear not! Most products come with clear instructions, and we can always hunt down online tutorials or assembly guides to make your life easier.

  1. I have a question that's not on this list!

No worries, boo! Our customer service squad is like a team of zen garden masters. Hit us up with your questions and we'll do our best to help you navigate the wonderful world of Dirt Therapy.

Shipping & Refund Policy

Shipping: Most orders shipped within 7-22 days, because nobody likes to wait for their garden glow-up. (Standard shipping rates apply)

Refunds: We want you to be happy with your outdoor oasis! If something arrives damaged on our watch, we offer a 7-day hassle-free return policy (just don't blame us for overwatering your plants!).